Online Chat Specialist - Entry Level (No Experience)

Do you love helping people find exactly what they need? We're looking for detail-oriented communicators who take pride in delivering outstanding customer service. If you're self-motivated and enjoy working in a fast-paced setting, a leading footwear retailer wants to bring you on board as a Virtual Chat Support Representative. You'll connect with shoppers in real-time, answer their product questions, and make their shopping experience smooth and enjoyable, working remotely from wherever you are.

Your Responsibilities:

• Start your shift by accessing the chat system and immediately begin connecting with customers, responding to their concerns, and helping them make confident purchasing choices.
• Make the most of your chat platform tools to handle routine customer requests quickly and escalate complicated matters to your team lead when needed.
• Participate in a brief orientation session, lasting just 1 to 2 hours, to get comfortable with the systems and procedures you'll be using on the job.

Compensation:

• $35 hourly, with variation based on your background and job performance.

Must Have:

• A computer, smartphone, or tablet with reliable internet access for handling chat conversations and messages.
• Self-discipline to work without supervision, follow established guidelines, and maintain steady attendance.
• Willingness to work between 5 and 40 hours every week.

Schedule Flexibility:

• Your hours adjust to fit your life, anywhere from 5 to 40 hours per week based on when you can work.

Work Environment:

• 100 percent remote opportunity available throughout the United States, with priority given to people who can start right away.

Ready to launch your career in customer care?