Remote Chat Manager - Entry Level, Customer Support, No Experience

We're seeking conscientious professionals to supervise our live chat support team, making sure they follow company protocols and deliver outstanding customer service. This position plays a vital role in maintaining the caliber of assistance we provide to our clients and offers complete flexibility to work from anywhere.

Description:

• Review live chat interactions between support staff and customers to verify adherence to established protocols and confirm superior customer service standards are met.
• Deliver constructive coaching and recommendations to chat support agents aimed at supporting their professional development.
• Document and analyze metrics regarding agent productivity and collective team performance.

Rate:

• $35 hourly compensation.

Requirements:

• A dependable desktop computer, smartphone, or tablet paired with steady internet access.
• Proficiency in written English for effective team communication and record keeping.

Skills/Background:

• Designed as an entry-level opportunity with full onboarding and training included. Prior experience monitoring live chat conversations is not necessary.

Location:

• This role is completely remote and best suited for individuals based in the United States.