Remote Chat Support - Instagram (Entry Level / Part Time)

Do you enjoy connecting with people online and have strong communication skills? We're seeking detail-oriented individuals to handle customer conversations through Instagram Direct Messages for multiple e-commerce brands. This position serves as an excellent introduction to customer service and digital commerce, with clear pathways to grow into more specialized roles.

Your Responsibilities:

• Handle incoming Direct Messages on Instagram for different online shops, answering customer questions regarding product details, delivery timelines, exchange policies, and general concerns.
• Reference a provided resource document containing common questions and answers to maintain consistent, accurate messaging with every customer interaction.
• Serve as a critical link in the customer journey, turning initial interest into completed transactions through helpful and persuasive messaging.

Compensation:

• $35 hourly, reflecting the importance of your contribution to customer experience and revenue generation.

What We're Looking For:

• A smartphone or tablet with Instagram access readily available.
• Self-motivation and the ability to follow protocols with precision and attention to detail.
• Willingness to dedicate a minimum of 10 hours each week to the position.

Schedule:

• Starting at 10 hours weekly, with schedule flexibility to match your availability.

Work Environment:

• Entirely remote based, ideal for individuals in the United States looking for flexible online work.