Website Chat Assistant (Fully Remote)

Do you have a genuine interest in retail and helping customers navigate their online purchases? We're recruiting chat specialists who can connect with shoppers dealing with common e-commerce challenges, like managing order issues or processing returns. In this position as a Website Chat Assistant, you'll become the primary contact for customer questions, walking them through their entire online retail experience with our partner businesses.

Your responsibilities: Day-to-day activities include managing real-time chat conversations with shoppers across retail websites and social channels. You'll deliver helpful answers, guide customers toward products they're seeking, share direct purchase links, and communicate available deals and special offers to improve their shopping experience.

Compensation:

• $35 hourly rate

Qualifications:

• Reliable computer or smartphone with working internet access.
• Solid ability to write and communicate clearly in English.
• Previous customer support experience is not necessary, as full onboarding and training are included.

Work Setting:

• Work from anywhere with internet, United States candidates preferred